Refund policy

At Golden Beak, we are committed to providing the highest quality dried passion fruit sourced from the finest ingredients. Due to the perishable nature of our products and to maintain strict U.S. food safety standards, we have established the following policy regarding returns and refunds.

1. Final Sale & Food Safety

In accordance with health and safety regulations regarding food products, all sales are final. To ensure the integrity of our supply chain and the safety of our customers, we cannot accept returns on food items once they have left our facility. We do not restock or resell food items that have been in the possession of a customer.

2. Quality Assurance & Damages

If you receive a product that does not meet our high standards, we want to make it right. We offer refunds or replacements for the following issues:

  • Damaged in Transit: Items that arrive with broken seals, torn packaging, or significant external damage.

  • Quality Defects: Items that show signs of spoilage or defects upon opening (excluding natural variations in fruit color/texture).

  • Incorrect Orders: If the items received do not match your order confirmation.

How to report an issue: Please email [Insert Email Address] within 7 days of delivery. To process your request, we require:

  1. Your Order Number.

  2. Clear photos of the shipping box and the specific product damage/defect.

  3. A brief description of the issue.

3. Non-Refundable Situations

To maintain fairness and operational efficiency, we cannot offer refunds for:

  • Personal Taste: As taste is subjective, we do not offer refunds if you find you do not like the flavor profile of the fruit.

  • Improper Storage: Damage resulting from the customer failing to store the product in a cool, dry place as recommended on the packaging.

  • Shipping Errors: Orders shipped to an incorrect address provided by the customer or packages stolen after verified delivery.

  • Opened Products: Products that have been partially consumed, unless a specific quality defect is proven.

4. Order Cancellations

Orders enter our fulfillment process quickly to ensure freshness. You may cancel an order for a full refund only before it has been processed for shipping. Once a tracking number has been generated, the order is considered final. Please email us with the subject line "URGENT CANCELLATION: [Order #]" for the best chance of interception.

5. Refund Processing

Once a refund is approved by our team, it will be processed back to your original payment method. Please allow 5–10 business days for the credit to appear on your statement, depending on your financial institution's policies.

6. Shipping & Handling

  • Shipping Fees: Original shipping charges are non-refundable.

  • Replacement Shipping: If we are sending a replacement due to our error or a damaged product, Golden Beak will cover all associated shipping costs.

Contact Information

For questions or concerns regarding your order, please contact our support team: